B2B self-service eCommerce integrated with Microsoft Dynamics to streamline purchases and quote requests.

Klinger is a world leader in fluid sealing, control and monitoring solutions, operating in more than 40 countries. It has a large global customer base, providing reliable, high-quality products for the petrochemical, chemical, industrial, infrastructure and transportation industries.

The Challenge

Klinger needed to improve efficiency in order management and optimize customer service in a specialized B2B environment. The company was looking for a digital solution that would make it easier for its customers to make purchases and requests autonomously and would allow the sales team to intervene quickly when necessary.

The Novicell Solution

At Novicell, we work hand in hand with Klinger to create a solution adapted to your needs. We implemented a self-service portal based on Dynamic Web and integrated with your system Microsoft Dynamics.

This eCommerce not only allows customers to make purchases and request offers directly, but it also offers a platform where the sales team can intervene in real time when necessary, ensuring an agile shopping experience with personalized support that is always available.

Our goal was to design a platform that not only improved operational efficiency, but also offered an intuitive experience aligned with the expectations of its industrial customers. To this end, we work closely with Klinger teams to define key points of contact and optimize each phase of digital interaction.